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The only addins I have are Microsoft Office Configuration Analyser Tool and Microsoft Azure information Protection. I have this problem and don't use Mimecast. Really the only fix I have to try on my environment is to re-enable hardware acceleration as my office is not click-to-run and

I don't know if that helps anyone - again if I hear any more I will post back.

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and there we are back in the loop with Microsoft blaming Mimecast and Mimecast blaming Microsoft.īased on what I was told there may be hope for people on 32 bit C2R office if they ensure the LAA updates are installed.īut you guys on the forum may have other experiences. The man from Microsoft has gone off to see if there is anything else he can find out or suggest, but ultimately he said if an add-in is causing it and it doesnt happen if there are no add ins loaded then we will have to engage That it is basically don't have too much open in outlook at any one time. We have already been working on add-in removal which hasn't really helped and things like monitor dpi settings and avoiding multiple monitors don't work for us due to the way we work - everyone has 2 screens.

Avoid multiple monitor use with Outlook.

Remove PST files from the profile when not used.

Disable or remove unneeded Outlook COM Add-ins.

Keep fewer Outlook windows/messages open.

Change DPI settings to greater than 200% on high-res monitors.

To this end, some or all the following may help: The article also suggests the following.įor impacted users that cannot go to 64-bit Office for one reason or another, and for whom the previous steps do not fully resolve the rendering problems, thereĪre other options to relieve memory pressure. It may well be that a combination of that box unticked and mimecasts latest add-in will work for us - we live in hope! I am going to get that box unticked again and see what happens. The is something that we turned off before Christmas as it was a suggested fix for screen flashing within Citrix. One fix or way to “mitigate” suggested in the blog is to ensure that “hardware graphics acceleration” is enabled. Microsoft also provided a link to the below article, which relates to the Outlook Flashing issue generally and their roadmap. So supposedly people on latest C2R office should be patched. Theįix is known as Large Addressing Aware (LAA). but updates have been released for Office 2016 32bit Click-to-run to address the problem by Microsoft. The overall fix is basically to use 64bit Office as it has more capacity for memory than 32 bit office.

Try to address more than Outlook can handle it starts to flash / crash.

They advise that Outlook 32bit can only address 4GB of system memory whereas the add-ins can address 8GB. They say that the underlying problem is due to the way that Outlook addresses memory. Just came off the phone from a 2 hour long call with Microsoft regarding Outlook flashing. This is on behalf of a Mimecast forum member called Andy Fisher: Has anyone else had any success with latest updates? The users that I pushed the latest updates to are reporting that their Outlook has stopped flickering.

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After the monthly update the same set of emails open just fine - no flicker. The flickering would always start before they all opened. Previous to that update I could consistently trigger the flashing by selecting around 40-50 emails from the Inbox, right-clickingĪnd selecting Open. Late last week we put a number of PCs onto the Monthly channel after which they updated to Version 1712 (Build 8827.2148). Disabling hardware graphics acceleration.Other things we have tried with limited or no success include: Our other 3rd party add-ins are iManage FileSite and Email Management, and DocsCorp pdfDocs.

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We're on Windows 7 64 bit with 32 bit Office dual monitors, and have Mimecast (v7.4 R1) amongst our list of Outlook add-ins.ĭisabling Mimecast has alleviated the issue for some users but hasn't completely stopped the flickering.

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I've also been battling this issue across my fleet of Dell Optiplexes since rolling out Office 365 Pro Plus mid-to-late last year.

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